Shipping policy

Due to complications regarding the COVID-19 virus and social distancing practices, orders may take 7-14 business days to process and ship. During periods of high demand, orders may take 14-21 days to process and ship after the closing of pre-sales. If your order takes more than 4 weeks after closing of pre-sales, you will be refunded 100% of your shipping cost. 

Pre-sale updates will start the week of June 20th, 2021. 

Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered”, we recommend contacting your local post office.

Use this link to locate your lost package via USPS

Shipping Address Issues

#LotusNoirCo & Erika Nicole Creations, LLC. WILL NOT BE HELD LIABLE  for any shipping address discrepancies which include lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

If your delivery fails and contains a sold-out item we will invoice the shipping fee to reship your order to the updated address if requested. Alternatively, you can receive a refund for the cost of the merchandise.